Frequently Asked Questions
Find answers about Pony Tail Designs, our illustrated tea towels and gifts, personalised orders and delivery.
Who is behind Pony Tail Designs?
Pony Tail Designs is an Australian small business by artist and surface pattern designer Jacqui Hewlett, based in Cleveland, Queensland. Our wildlife and botanical designs celebrate Australian birds, shorebirds and nature.
What can I shop for?
Explore illustrated kitchen tea towels, art prints, nursery wall art, greeting cards, tote bags and creative paint kits. Our collections include gifts for birdwatchers, nature lovers, gardeners and pet owners.
Which gifts suit a bird lover?
Our bird tea towels include the Eastern Curlew, Bar-tailed Godwit, White-faced Heron, Red-capped Plover, Blue Fairy Wren and Black Cockatoo. They combine bird artwork with an everyday kitchen textile.
What are the tea towels made from, and how big are they?
Our tea towels use cotton and linen blends. Fabric percentages and dimensions vary between designs, so please check the details on the individual product page before ordering. That page also lists the available design or colour options.
Are the tea towels made in Australia?
Our Blue Fairy Wren, Black Cockatoo Floral and Customised Pet tea towel listings specify Australian manufacture. Please check each product description for the details of that design, or email us if you would like confirmation before purchasing.
Can I order a personalised pet tea towel?
Yes. Our Customised Pet Tea Towel can feature up to three pets on a 90% cotton and 10% linen tea towel made in Australia. After checkout, email 2–3 clear, high-resolution pet photos to jac@ponytaildesigns.com.au with your order number and your pet's name. You will receive an artwork proof to approve before your order is processed.
How much is Australian shipping?
Our published shipping policy lists $10 standard shipping and $15 express shipping within Australia. Free standard shipping is available on orders over $150. Please check the shipping options displayed at checkout for your order.
How long will my order take?
Our shipping policy asks customers to allow 3–5 business days for processing before dispatch, with Australian standard delivery estimated at a further 3–7 business days. Peak periods can take longer. Contact us before ordering if you need an item for a particular date, especially a personalised order. See our Shipping Policy for current details.
Do you ship internationally?
Our shipping policy lists New Zealand, the United Kingdom, the United States and Canada. International shipping is calculated at checkout, with estimated delivery of 7–21 business days depending on destination and customs. Import duties and taxes may apply. Please see our Shipping Policy.
How do I ask about a return or damaged order?
Email jac@ponytaildesigns.com.au with your order number and photos of the issue. Please read our Returns and Refunds Policy for the full details.
Can retailers enquire about wholesale or design licensing?
Yes. We welcome enquiries from gift shops, homewares boutiques, galleries and visitor centres, as well as surface pattern design licensing enquiries. Visit Wholesale Inquiries or email jac@ponytaildesigns.com.au.