Privacy policy

Privacy Policy — Ponytail Designs

Last updated: 1 July 2026

Ponytail Designs ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are
Ponytail Designs is a sole trader business (ABN: 263 213 058 92) based in Queensland, Australia, operating at www.ponytaildesigns.com.au.

Information We Collect
When you visit our site or place an order, we may collect:

  • Name, email address, shipping/billing address, and phone number
  • Order and payment details (processed securely via Shopify; we do not store full card details)
  • Browsing behaviour on our site (via cookies and tracking pixels)
  • Information you provide if you subscribe to our newsletter

How We Use Your Information
We use your information to:

  • Process and fulfil your orders, including shipping and customer service
  • Send order confirmations and updates
  • Send marketing emails only if you've subscribed to our newsletter — purchasing from us does not automatically add you to our mailing list
  • Improve our website and marketing through analytics and ad tracking

Tracking & Advertising
Our website uses:

  • Shopify, to process orders and manage checkout
  • MailerLite, to manage our email newsletter (only for subscribers who opt in)
  • Pinterest Conversions API, to measure ad performance and improve our Pinterest advertising. This may match limited data (such as your email address, in hashed/encrypted form) to help Pinterest attribute conversions

You can opt out of interest-based advertising through your Pinterest account settings or browser privacy controls.

Sharing Your Information
We do not sell your personal information. We share data only with the service providers above, who process it on our behalf to operate our store and marketing.

Data Storage & Security
Your data is stored securely with our service providers (Shopify, MailerLite). We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Your Rights
You can request access to, correction of, or deletion of your personal information at any time by emailing jac@ponytaildesigns.com.au. You can also unsubscribe from marketing emails at any time using the link in any newsletter.

Cookies
Our site uses cookies to support checkout functionality, remember preferences, and track ad performance (including Pinterest). You can disable cookies in your browser, though some site features may not work as intended.

Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us
For any privacy questions or requests, contact: jac@ponytaildesigns.com.au

Terms & Conditions — Ponytail Designs

Last updated: 1 July 2026

Welcome to Ponytail Designs (www.ponytaildesigns.com.au). By accessing or purchasing from this site, you agree to the following terms.

About Us
Ponytail Designs is a sole trader business (ABN: 263 213 058 92) based in Queensland, Australia.

Products
We sell hand-illustrated Australian wildlife art, surface-pattern products, prints, and related goods. Custom, made-to-order, and original artwork items are produced specifically for your order. We make every effort to display colours and details accurately, but slight variations may occur due to screen settings or the handmade nature of some items.

Pricing & Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payment is processed securely through Shopify's payment system at checkout. We do not store your full card details.

Orders
Once you place an order, you'll receive a confirmation email. We reserve the right to cancel or refuse an order (e.g. stock issues, pricing errors), in which case you'll receive a full refund.

Shipping
See our Shipping Policy for processing times, rates, and delivery estimates.

Returns & Refunds
See our Returns & Refunds Policy. Nothing in our policies limits your rights under the Australian Consumer Law (ACL), including your right to a repair, replacement, or refund for faulty or misdescribed goods.

Intellectual Property
All artwork, designs, illustrations, photography, and content on this website are the original work of Ponytail Designs and are protected by copyright. You may not reproduce, distribute, or use our designs commercially without written permission.

Use of This Website
You agree to use this site for lawful purposes only and not to engage in any activity that disrupts or interferes with its operation.

Limitation of Liability
To the extent permitted by law, Ponytail Designs is not liable for any indirect or consequential loss arising from the use of this website or our products, except where such liability cannot be excluded under the ACL.

Governing Law
These terms are governed by the laws of Queensland, Australia, and any disputes will be subject to the jurisdiction of Queensland courts.

Contact Us
For questions about these terms, contact: jac@ponytaildesigns.com.au